Refund Policy

30-Day Money-Back Guarantee

At FootClip, we're confident that you'll love our premium football footage library. That's why we offer a 30-day money-back guarantee on all subscription plans. If you're not completely satisfied with our service within the first 30 days, we'll provide a full refund.

How to Request a Refund

To request a refund, simply contact our support team within 30 days of your purchase. You can reach us through:

• WhatsApp: +254 798 140 725
• Telegram: @Thehiringguide
• Email: support@thehiringguide.com

Please include your PayPal transaction ID and a brief explanation of why you're requesting a refund.

Refund Processing

Once we receive your refund request, our team will review it within 24 hours. Approved refunds are processed through PayPal and typically appear in your account within 3-5 business days, depending on your bank's processing time.

Eligibility for Refunds

You are eligible for a refund if:

• You request it within 30 days of purchase
• You haven't violated our terms of service
• The refund request is made in good faith

After 30 days, refunds are not available, but you can cancel your subscription at any time to stop future billing.

What Happens After Refund?

If your refund is approved:

• Your subscription will be immediately cancelled
• You'll lose access to the download portal
• Any downloaded content will remain on your device
• You won't receive future updates or new content

Subscription Cancellation

If you don't want a refund but wish to cancel your subscription, you can do so at any time through your PayPal account. Your access will continue until the end of your current billing period, after which you'll lose access to new downloads.

Exceptions

Refunds may not be available in the following cases:

• Requests made after 30 days from purchase
• Violation of our terms of service or acceptable use policy
• Fraudulent or abusive refund requests
• Requests that appear to be made in bad faith

Contact Information

If you have any questions about our refund policy or need to request a refund, please don't hesitate to contact us. Our support team is available to help you with any concerns.